Sauce - Various timeouts when fetching data – Incident details

All systems operational

Various timeouts when fetching data

Resolved
Operational
Started about 2 years agoLasted about 3 hours

Affected

Web App

Partial outage from 12:00 AM to 9:41 AM

Updates
  • Update
    UTC
    Update
    This incident has been resolved.
  • Resolved
    UTC
    Resolved

    We've implemented a fix that has resolved the issue. We'll be monitoring for any further issues.

  • Update
    UTC
    Update

    We have resolved a portion of the issue that was impacting data fetching, however there is still a remaining issue with insights not being retrieved.

    We are continuing to work on a fix.

  • Identified
    UTC
    Identified

    We've identified that the cause of the issue is due to an exhaustion of database connections disallowing new query execution.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.