tag:sauceapp.instatus.com,2005:/history Sauce Status - Incident history 2025-08-08T02:45:00.000+00:00 Sauce tag:sauceapp.instatus.com,2005:Maintenance/cme283cqi0005xfvcu3viz6it 2025-08-08T02:45:00.000+00:00 2025-08-08T02:45:00.000+00:00 Scheduled maintenance Type: Maintenance

Duration: 10 minutes

Affected Components: Web App

Aug 8, 02:45:00 GMT+0
Identified - We are upgrading our systems. This requires a short app down-time..

Aug 8, 02:45:00 GMT+0
Identified - We are upgrading our systems. This requires a short app down-time..

Aug 8, 02:55:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:sauceapp.instatus.com,2005:Incident/cmdnrzdww00zdl8ad8e8y4vyg 2025-07-28T23:36:00.000+00:00 2025-07-29T02:58:58.941+00:00 Max RDS CPU usage reached Type: Incident

Duration: 3 hours and 23 minutes

Affected Components: Web App, API

Jul 29, 02:58:58 GMT+0
Resolved - This incident has been resolved..

Jul 29, 01:31:14 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 28, 23:36:00 GMT+0
Investigating - We are currently investigating this incident..

Jul 29, 00:04:00 GMT+0
Identified - We have found the root cause and are continuing to work on a fix for this incident..

]]> tag:sauceapp.instatus.com,2005:Incident/cmb68ngda000pvrq11p9ueglr 2025-05-27T07:10:00.000+00:00 2025-05-27T07:10:00.000+00:00 Highlight retrieval coming back as empty Type: Incident

Duration: 1 hour and 15 minutes

Affected Components: Web App

May 27, 07:10:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

May 27, 08:25:18 GMT+0
Resolved - This incident has been resolved..

]]> tag:sauceapp.instatus.com,2005:Incident/cmap0q0ra007hhy3yrw5sw6lb 2025-05-15T06:58:20.067+00:00 2025-05-15T06:58:20.067+00:00 Search experience degradation for subset of users Type: Incident

Duration: 19 minutes

Affected Components: Web App

May 15, 06:58:20 GMT+0
Investigating - We are currently investigating this incident..

May 15, 07:00:36 GMT+0
Identified - We've found the root cause and is deploying a fix.

May 15, 07:17:32 GMT+0
Resolved - This incident has been resolved..

]]> tag:sauceapp.instatus.com,2005:Incident/cma5h9oxr002lnbpfibwbelnm 2025-05-01T14:05:00.000+00:00 2025-05-01T14:05:00.000+00:00 Service outage Type: Incident

Duration: 20 minutes

Affected Components: Web App, Analysis Pipeline, API

May 1, 14:05:00 GMT+0
Identified - Sauce services have experienced some downtime. This resulted in a period of application inaccessibility. We've identified that this was caused by a set of expensive and unusually frequent queries being run that were consuming over resource capacity. We're working on putting together a mitigation strategy so this no longer impacts the service..

May 1, 14:25:00 GMT+0
Resolved - The issue is resolved however we are monitoring this for any further degradation in the service..

]]> tag:sauceapp.instatus.com,2005:Incident/cma3mmng2007d12s5dqj8xldb 2025-04-30T07:20:00.000+00:00 2025-04-30T07:41:44.688+00:00 Space page down Type: Incident

Duration: 30 minutes

Affected Components: Web App

Apr 30, 07:41:44 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 30, 07:50:10 GMT+0
Resolved - This incident has been resolved..

Apr 30, 07:20:00 GMT+0
Investigating - We are currently resolving this incident..

]]> tag:sauceapp.instatus.com,2005:Incident/cm4kkm4q8001apfqnu81y29bw 2024-12-11T23:18:00.000+00:00 2024-12-11T23:18:00.000+00:00 Search term filtering down Type: Incident

Duration: 5 hours and 17 minutes

Affected Components: Web App

Dec 11, 23:18:00 GMT+0
Identified - There is an ongoing incident with a third-party we depend on that is causing our search term filters to fail. We are closely monitoring the situation and exploring ways of diversifying this bottleneck so that this dependency doesn't cause this kind of widespread issue..

Dec 12, 04:35:20 GMT+0
Resolved - This incident has been resolved..

]]> tag:sauceapp.instatus.com,2005:Incident/cm1ubmxim0006darfjnswl4m0 2024-10-04T06:05:21.186+00:00 2024-10-04T06:05:21.186+00:00 Search performance heavily degraded with semantic options. Type: Incident

Duration: 16 hours and 55 minutes

Affected Components: Web App

Oct 4, 06:05:21 GMT+0
Investigating - We are aware of an issue impacting our search feature. There is a large increase in delay for results to be returned. We are currently investigating this incident..

Oct 4, 09:09:59 GMT+0
Identified - We've identified that this issue exists in our service handling semantic searching. We are currently working on a fix..

Oct 4, 13:52:59 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 4, 14:00:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:sauceapp.instatus.com,2005:Incident/clvk9m2lf51062binjlzdzjqs9 2024-04-29T00:00:00.000+00:00 2024-04-29T00:00:00.000+00:00 Various timeouts when fetching data Type: Incident

Duration: 8 days, 3 hours and 35 minutes

Affected Components: Web App

Apr 29, 00:00:00 GMT+0
Investigating - We are currently investigating this incident..

Apr 29, 00:30:00 GMT+0
Identified - We've identified that the cause of the issue is due to an exhaustion of database connections disallowing new query execution..

Apr 29, 01:19:04 GMT+0
Identified - We have resolved a portion of the issue that was impacting data fetching, however there is still a remaining issue with insights not being retrieved. We are continuing to work on a fix..

Apr 29, 03:15:34 GMT+0
Resolved - We've implemented a fix that has resolved the issue. We'll be monitoring for any further issues..

Apr 29, 09:41:05 GMT+0
Resolved - This incident has been resolved..

]]> tag:sauceapp.instatus.com,2005:Incident/clu56fduy423716b5ol4s8nezrb 2024-03-18T07:06:00.000+00:00 2024-03-18T07:06:00.000+00:00 TEST - SQS events failing to be processed Type: Incident

Affected Components: Analysis Pipeline

Mar 18, 07:06:00 GMT+0
Monitoring - We've identified the issue and confirmed that it is no longer occurring..

Mar 18, 07:06:00 GMT+0
Investigating - We are currently investigating this incident..

Mar 18, 07:06:00 GMT+0
Resolved - The issue has been resolved.

]]> tag:sauceapp.instatus.com,2005:Incident/cltp0b3vn41109b9n3j4du8kan 2024-03-12T23:05:00.000+00:00 2024-03-12T23:32:02.595+00:00 Errors with analysis pipeline. Type: Incident

Mar 12, 23:32:02 GMT+0
Resolved - This incident has been resolved..

Mar 12, 23:05:00 GMT+0
Investigating - We are currently investigating this incident. We're seeing a high rate of errors encountered in a part of our feedback analysis pipeline..

]]> tag:sauceapp.instatus.com,2005:Incident/clt6jm0r469539azorugxhtoem 2024-02-28T23:41:00.000+00:00 2024-02-28T23:50:00.000+00:00 Recurring API 503 Errors Type: Incident

Duration: 19 minutes

Affected Components: API, Web App

Feb 28, 23:50:00 GMT+0
Identified - We've identified the cause of the problem and are working on a fix..

Feb 29, 00:00:00 GMT+0
Resolved - We've applied the fix and services have returned to Operational status..

Feb 28, 23:41:00 GMT+0
Investigating - We've identified an issue where the API is responding with intermittent 503 errors. We're currently investigating the cause of this..

]]> tag:sauceapp.instatus.com,2005:Incident/clpg0ra6s33046b9mv0wnthgiv 2023-11-26T21:56:07.970+00:00 2023-11-26T23:40:18.212+00:00 Issues with Exploring and filtering Type: Incident

Duration: 2 hours and 3 minutes

Affected Components: Web App

Nov 26, 23:40:18 GMT+0
Monitoring - We've implemented a fix and are currently rolling it out. We will continue to monitor until we are satisfied that it is resolved..

Nov 26, 23:59:31 GMT+0
Resolved - We've deployed the fix and verified that functionality has returned to normal. This incident has been resolved..

Nov 26, 21:56:07 GMT+0
Identified - There is an issue impacting the web application that causes it to crash when taking certain actions. The places we currently know of that are impacted: - Explore: Performing a search in Explore is causing the app to crash - Teams: Some orgs are experiencing an app crash when opening the Team Settings tab. - Feeds: Filtering highlights on the Feed page is not properly filtering the highlights We've identified the cause of the issue and are working on a fix..

]]> tag:sauceapp.instatus.com,2005:Incident/cljnl3vmn162598brodw8ukszvj 2023-07-04T01:01:24.951+00:00 2023-07-04T01:01:24.951+00:00 Website temporarily unavailable Type: Incident

Duration: 1 hour and 35 minutes

Affected Components: Web App

Jul 4, 01:01:24 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jul 4, 01:02:59 GMT+0
Resolved - We're rolling out some significant changes to our storage architecture. The impacted sections of the application are: - Insights - Feedback - Features - Outcomes We estimate this will be fixed within 5 minutes of when the outage began..

]]> tag:sauceapp.instatus.com,2005:Incident/cljik927k336130x0ohogc1u9qu 2023-06-30T12:38:32.940+00:00 2023-06-30T12:38:32.940+00:00 Feedback and feature links not displaying correctly Type: Incident

Duration: 21 minutes

Affected Components: Web App

Jun 30, 12:38:32 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jun 30, 12:59:03 GMT+0
Resolved - This incident has been resolved..

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